NEWS COMMENTARY

NHS partners with Amazon's Alexa to enhance accessibility to verified health information in the United Kingdom

Published:
July 16, 2019
Coverage:
Digital Transformation More...
Activities:
Partnership
Very important

The United Kingdom's NHS became the world’s first major health organization to partner with Amazon Alexa. The world’s largest single payer aims to ensure that the elderly, blind, and other patients who can’t easily search for health advice on their own can now get access to verified health information through AI-powered voice assistant Alexa. By so doing, pressure on overloaded primary care physicians and A&E services can be alleviated. Patients traditionally dependent on others will also gain more empowerment and independence. Clients should note the larger trend around smart home assistants playing a role in supporting healthcare needs and consider opportunities at the intersection of smart homes and healthcare moving forward.

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