User experiences may seem ephemeral, but dominant ones bring decades of market dominance and billions of dollars for the winners – and rapid obsolescence for the rest. Today, three classes of technologies are converging towards a new interface: artificial intelligence like predictive analytics and affective computing; interface technologies like wearables and augmented reality; and the Internet of Things (IoT). The ensuing artificial intelligence user experience (AIUX) will determine the fate of companies in each area. Current user interface (UI) leaders like Microsoft, Apple, Google, and Amazon see AIUX as their opportunity, with industries as diverse as factory equipment, medical devices, and buildings hanging in the balance.
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