From B2C to B2B: Identifying Digital Business Models for Physical Industries

February 16, 2018 | Research Report

While B2C companies have leveraged data and connectivity to create novel customer-centric business models, B2B companies have lagged far behind in this respect. In this report, we will present a framework that B2B companies can use in combination with digital technologies to create novel data-based customer-centric business models. We will discuss and analyze case studies from several B2B industry sectors that highlight novel business models enabled by digital technologies.

Services

  • Chemicals
  • CPG
  • Government & Non-Profit
  • Industrials
  • Utilities

Table of Contents

  • Executive Summary
  • Landscape
    B2B companies can unlock tremendous value by using digital technologies to enable new business models. However, blindly copying B2C business models is a sure recipe for failure.
  • Analysis
    Real-world case studies indicate that B2B companies are indeed using digital tools to optimize transactional attributes along the dimensions discussed in the framework presented earlier
  • Outlook

Lead Analysts

Vice President, Group Director
Kevin See, Ph.D.
Vice President, Research

Contributors

Matthew Wagner, Ph.D.
Related companies BASF, Qualcomm, Google, Alcoa, Verizon, Airbus, Apple, Kemira, Facebook, Sanofi, Parexel International, RTI International Metals, AQSENS, Campbell's, Airbnb, Relayr, Dominos, Netflix, Dropbox, Amazon, P&G, L'Oreal, E-bay, Audible, Dollar Shave Club, Skype, Youtube, Ahrma, Quantoz, Diversey, Distence

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