A Digital Transformation Framework: Applying Digital Tools to Improve Business Operations

August 13, 2018 | State of the Market Report

One of the key elements to a successful digital transformation is laying out a clear vision. This involves designing new digitally-enhanced products and customer-centric digital business models to go with them as well as identifying business processes that are suitable for digitalization. In a previous report, we presented a framework that B2B and B2C companies across different sectors could use to create customer-centric digital business models. In this report, we present another framework that companies can use to identify suitable opportunities for digitalization in internal processes as well as the right digital tools to enable that transformation. We use case studies from various sectors to highlight how to use this framework.

Coverage Area

  • Digital Transformation

Table of Contents

  • Executive Summary
  • Landscape
    To be successful in digital transformation, it is important to identify key points of transactional friction in internal processes and the right set of digital tools to eliminate that friction
  • Analysis
    Real-world case studies from multiple industries highlight how using the digital transformation framework can suddenly unravel the complexity involved in digital transformation
  • Outlook
  • Appendix

Lead Analysts

Research Director
Kevin See, Ph.D.
Vice President, Research


Tracy Woo