One of the key elements to a successful digital transformation is laying out a clear vision. This involves designing new digitally-enhanced products and customer-centric digital business models to go with them as well as identifying business processes that are suitable for digitalization. In a previous report, we presented a framework that B2B and B2C companies across different sectors could use to create customer-centric digital business models. In this report, we present another framework that companies can use to identify suitable opportunities for digitalization in internal processes as well as the right digital tools to enable that transformation. We use case studies from various sectors to highlight how to use this framework.
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