The Emerging Digital Knowledge Management Opportunity

Organizations are built on the exchange and synthesis of vast amounts of information and knowledge from both internal and external stakeholders. However, much of this data goes uncaptured digitally and that which does often exists in data silos and unstructured formats such as emails, documents, and reports that make it difficult to find, analyze, and share. This report highlights emerging digital tools such as computer vision and natural language processing (NLP) that offer new capabilities to automatically capture, interpret, and distribute knowledge at a low-cost and massive scale thereby unlocking significant opportunities to uncover knowledge, improve process efficiencies, and enhance customer interactions.